Tyler Cook

• Managed high-volume enquiries (60+ calls daily), ensuring timely and professional responses
• Supported clients with job applications, resumes, and navigating employment systems
• Maintained accurate client records and database entries in line with compliance requirements
• Coordinated appointments, managed diaries, and supported meeting scheduling
• Liaised with internal teams and external organisations to coordinate client support services
• Provided administrative support across the site, ensuring efficient daily operations

Key Achievements:

• Consistently exceeded KPIs and monthly performance targets
• Recognised for ability to manage competing priorities in a fast-paced environment

• Provided person-centred support to clients with complex physical and intellectual disabilities
• Operated as an independent contractor under ABN, managing client communication and scheduling
• Maintained accurate case notes, reports, and compliance documentation
• Assisted with program development to improve client independence and engagement
• Supported clients from diverse cultural and social backgrounds
• Coordinated administrative tasks including rostering and reporting

Key Achievements:

• Contributed to improved client engagement and independence outcomes
• Maintained high standards of compliance and documentation accuracy

• Managed inbound and outbound client communication
• Scheduled appointments and maintained CRM pipelines
• Conducted follow-ups and maintained client engagement
• Worked independently to meet performance targets

Key Achievements:

• Achieved 40% conversion rate, exceeding KPIs

• Supported candidates through employment pathways and job readiness
• Maintained accurate records and database systems
• Managed documentation, reporting, and compliance requirements
• Delivered administrative and clerical support

Key Achievements:

• Exceeded placement targets by 20%
• Achieved strong retention outcomes