TYNEESHA GUNNELL
Sydney,NSW
Summary
Dedicated and compassionate Aboriginal Caseworker with nearly three years of experience delivering culturally responsive case management and holistic support to Aboriginal children, young people, and their families. Exceptional at fostering trust-based relationships with clients and community partners, driving positive outcomes aligned with Aboriginal placement principles. Demonstrated success in developing and executing individualised case plans, addressing mental health, educational needs, and cultural identity, while ensuring compliance with legal and organisational standards. Deep expertise in child protection, including risk assessment, child safety, and working collaboratively with multidisciplinary teams to tackle the unique challenges facing Aboriginal children in out-of-home care. Highly skilled in crisis intervention, advocacy, and case management, with a relentless commitment to empowering Aboriginal communities and championing the well-being and rights of children and families.
Overview
10
10
years of professional experience
Work History
PSP Caseworker
KARI
06.2022 - Current
- Provided casework services to clients, including conducting initial assessments and developing individualised case plans.
- Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
- Provided crisis intervention when necessary by responding quickly to urgent requests from clients or referral sources.
- Developed individualised service plans based on client's strengths and identified needs.
- Actively participated in interagency meetings designed to coordinate care among multiple providers.
- Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
- Responded promptly to phone calls from clients or referral sources seeking assistance or information about available resources.
- Provided casework services to clients, including conducting initial assessments and developing individualised case plans.
- Maintained accurate records of client information in accordance with agency policies and procedures.
- Developed relationships with local agencies to ensure access to necessary services for clients.
Insurance Sales Consultant
Momentum Life
01.2020 - 06.2022
- Developed customer profiles to identify appropriate insurance solutions.
- Created detailed financial plans for clients, including budgeting, investment strategies, and retirement planning.
- Identified opportunities for cross-selling additional products or services.
- Researched current market conditions and identified new business opportunities.
- Evaluated existing policies periodically to ensure they still meet client needs.
- Collaborated with underwriters and other departments during policy renewal process.
- Implemented targeted marketing strategies to identify and attract potential clients in niche markets.
Dermal Technician
Beauty Sculpting Clinics
03.2019 - 01.2020
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Organised appointments with clients and managed a busy schedule of bookings.
- Conducted pre-treatment consultations to assess client's needs and provide relevant information regarding available options.
- Greeted customers upon their arrival at the salon and ensured that they were comfortable throughout their visit.
- Ensured that all health and safety regulations were followed during treatments.
- Demonstrated an understanding of skin types when recommending products or services.
- Routinely inspected equipment for preventive and emergency maintenance needs.
Dermal Technician
Clear Skincare Clinics
11.2017 - 03.2019
- Performed skin analysis to determine client needs and advised on suitable treatments.
- Monitored product supplies within the salon ensuring adequate stock is maintained at all times.
- Greeted customers and handled payment processes before and after treatments.
- Developed relationships with existing customers through providing excellent service standards whilst promoting additional services and products available in the salon.
- Evaluated customer skin to determine unique conditions and skin type.
- Finalised purchases and processed payments.
- Drove and exceeded sales goals by providing personalised beauty experience based on customer needs.
- Recommended merchandise based on expert product knowledge and client preferences.
Assistant Manager / Senior Beauty Technician
Australian Skin Clinics
01.2016 - 11.2017
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
Receptionist Administrator
Emmaus Retirement Village
07.2014 - 10.2015
- Answered phone calls, responded to inquiries and transferred calls as required.
- Scheduled meetings, conference rooms and appointments for staff members.
- Assisted with the preparation of presentations, reports and other materials.
- Updated customer information in database systems to ensure accuracy of records.
- Performed basic bookkeeping tasks such as accounts payable and receivable processing.
Education
Certificate IV - Community Services
TAFE NSW
10.2023
Diploma - Beauty Therapy
Australian National College of Beauty
01.2016
High School Certificate -
Emmaus Catholic College
01.2014
Certificate IV - Business Services
TAFE NSW
01.2014
Skills
- Child Advocacy
- Family Support
- Safety Planning
- Case Management
- Decision-Making
- Parental and guardian assistance
- Trauma Informed Care Framework
- Therapeutic Intervention
- Self Motivation
- Relationship Building
- Interpersonal Skills
- Time Management
- Multitasking
- Team Collaboration
References
AVAILABLE UPON REQUEST
Timeline
PSP Caseworker
KARI
06.2022 - Current
Insurance Sales Consultant
Momentum Life
01.2020 - 06.2022
Dermal Technician
Beauty Sculpting Clinics
03.2019 - 01.2020
Dermal Technician
Clear Skincare Clinics
11.2017 - 03.2019
Assistant Manager / Senior Beauty Technician
Australian Skin Clinics
01.2016 - 11.2017
Receptionist Administrator
Emmaus Retirement Village
07.2014 - 10.2015
Certificate IV - Community Services
TAFE NSW
Diploma - Beauty Therapy
Australian National College of Beauty
High School Certificate -
Emmaus Catholic College
Certificate IV - Business Services
TAFE NSW
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