Usama YOUSAF
Canning Vale,WA
Summary
Web Developer and IT Technician with a proven track record at Harvey Norman Computers and TVCHANNESNETWORK. Excelled in sales and customer service, enhancing user experiences and website performance. Skilled in web development, SEO, and fostering client relationships. Quickly adapts to new challenges, I'm quick learner and keen to learn new skills. I'm passionate about making my career in IT. I am ready to work at any time and any location in world for you.
Overview
4
4
years of professional experience
Work History
Technician & Sales
Harvey Norman Computers
06.2023 - Current
- I used to work as tech at Harvey Norman for 1 year.
- The job includes the Customer Service, Solving problems of customers related to their Laptops and Mobile phones Software and in most cases hardware.
- Worked in team and learned everything quickly
- Performed troubleshooting and diagnosis on laptops and mobile phones
- Currently working as floater in between sales and tech work. '
- This job gave me excellent experience about talking to people and creating pleasant environment while providing service to them.
Web Developer
TVCHANNESNETWORK
04.2021 - Current
I have started this job remotely while I was doing my bachelor's. It includes managing all of my boss's IT work including Web development and design, SEO and complete support on technical stuff whenever he needs.
- Adhered to SEO best practices while designing sites.
- Provided front-end website development using WordPress, Shopify, and other editing software.
- Reduced load times and improved site speed by optimizing images, scripts, and other assets.
- Oversaw technical issues and troubleshooting requests to resolve user problems.
Education
Masters of IT Majors Cyber Security - Cyber Security
Kaplan Business School
Perth, WABS Software Engineering - Computing
Universty Of Gujrat
Punjab Pakistan09-2022
Skills
- Web development and design
- SEO
- Sales
- Customer service
- IT Technician
- Quick Learning
- Works Well Under Pressure
- Multitasking and organization
- Attention to detail
- Installation and repair
- Documentation and reporting
- Customer interaction
Languages
English
Professional Working
Urdu
Native or Bilingual
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Technician & Sales
Harvey Norman Computers
06.2023 - Current
Web Developer
TVCHANNESNETWORK
04.2021 - Current
Masters of IT Majors Cyber Security - Cyber Security
Kaplan Business School
BS Software Engineering - Computing
Universty Of Gujrat
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