Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Hobbies
References
Timeline
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Vihanga Kumarage

Kalkallo,VIC

Summary

Adept at enhancing customer experiences and streamlining operations, I leveraged my analytical thinking and exceptional communication skills at Menzies Aviation Melbourne to resolve issues efficiently. Specializing in passenger assistance and records management, my proactive approach significantly improved team performance and service quality, showcasing my ability to lead and innovate in dynamic environments.

Overview

4
4
years of professional experience

Work History

Optus Sales Representative

Optus
MELBOURNE, VIC
03.2025 - 05.2025
  • Engaged customers to identify needs and recommend suitable products.
  • Collaborated with team members to develop strategic sales plans.
  • Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
  • Participated in training sessions to enhance product knowledge and sales techniques.
  • Maintained up-to-date knowledge of industry trends and competitor offerings.
  • Answered inquiries from prospective customers regarding features of products and services offered.

Passenger Service Officer/Service Desk Supervisor

Menzies Aviation Melbourne
Tullamarine, VIC
03.2022 - 02.2025
  • Maintained accurate records of passenger check-ins and departures across various airline systems.
  • Monitored security checkpoints to ensure safe passage of travelers throughout terminal.
  • Resolved customer complaints promptly, enhancing overall satisfaction.
  • Greeted customers while assisting with check-in procedures and mobility needs.
  • Coached staff on performance enhancement strategies and customer relations improvement.
  • Delivered exceptional service through active engagement and effective listening skills.
  • Adhered to safety protocols when assisting passengers with mobility challenges.

Cricket Coach

North Metro Representative Cricket
Melbourne, Vic
11.2020 - 01.2021
  • Effectively organized and ran training sessions for large groups of kids in a timely manner.
  • Communicated with parents and players.
  • Supported junior players while teaching them new skills and ways to problem-solve.
  • Made important decisions regarding team selection

Education

Bachelor of Business -La Trobe University -

Thornbury High School
Thornbury, VIC

Training
Menzies Aviation Melbourne

Skills

  • Communication skills
  • Active listening
  • Problem solving
  • Time management
  • Deadline adherence
  • Team collaboration

Accomplishments

  • Year 12 House Captain
  • Year 10 Peer Support Leader
  • Awarded with school awards in VCE
  • Captain of multiple cricket teams including representative teams
  • Awarded multiple awards for cricket

Languages

Sinhalese and English

Hobbies

  • Playing cricket
  • Listening to music
  • Writing songs

References

References available upon request.

Timeline

Optus Sales Representative

Optus
03.2025 - 05.2025

Passenger Service Officer/Service Desk Supervisor

Menzies Aviation Melbourne
03.2022 - 02.2025

Cricket Coach

North Metro Representative Cricket
11.2020 - 01.2021

Bachelor of Business -La Trobe University -

Thornbury High School

Training

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Vihanga Kumarage