William Koziaris
Melbourne,VIC
Summary
Enhance team member service standards and workplace performance to ensure optimal productivity and exceed company goals. Dedicated to enhancing customer loyalty and strengthening sales with good merchandising and inventory management skills. Forward-thinking leader experienced in conflict. Ability to manage and lead staff, whilst abiding by company protocols.
Overview
3
3
years of professional experience
Work History
Duty Manager
Coles
07.2020 - Current
- Trained employees in essential job functions.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Handled customer complaints and resolved issues.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Achieved results by working with staff to meet established targets.
- Assisted in organizing and overseeing assignments to drive operation.
- Defined clear targets and objectives and communicated to other team members.
Grocery Manager
Coles
02.2022 - 12.2022
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Performed key tasks to promote inviting grocery store appearance..
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Implemented customer rewards program and actively communicated with grocery team members to promote positive working environment.
- Scheduled employees for shifts, taking into account employee strengths.
- Reviewed inventory and dealt with stock management.
- Boosted grocery sales by 20% from previous year.
Education
Maribyrnong Secondary College
Maidstone, VICSkills
- Rostering
- Inventory Management
- Ordering of Products
- Employee Management
- Compliance Requirements
- Team Goals
- Task Delegation
- Budget Management
- Hiring and Onboarding
- Waste Management and Reduction
- Performance Monitoring and Evaluation
Hobbies
Fitness
Watching and playing sport
Finance
Investing
Timeline
Grocery Manager
Coles
02.2022 - 12.2022
Duty Manager
Coles
07.2020 - Current
Maribyrnong Secondary College
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