Yang Liu
Melbourne,VIC
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Adept at improving security, operational processes and systems implementation procedures. Proficient in disaster recovery planning, emergency response, project mapping and training.
Overview
6
6
years of professional experience
Work History
ICT Business Analyst
AUSTRALIA LIFENG SPORTS GOODS PTY LTD
POINT COOK, VIC
10.2023 - Current
- Analyzed customer data to determine trends in purchasing behavior.
- Performed cost-benefit analysis of proposed changes to business processes.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Reviewed existing policies and procedures against industry standards for compliance purposes.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Improved processes and procedures to achieve key performance metrics.
ICT Business Analyst
Harris Technology
Melbourne, VIC
10.2022 - 09.2023
- Analyzed operational data, surfacing insights and findings to support business and technical decisions.
- Performed statistical data analysis to inform customer groups.
- Collected, tracked and evaluated current business and market trend data.
- Collected business intelligence data from industry reports, public information or purchased sources.
- Determined shipping methods, routes or rates for materials to be shipped.
- Computed shipping, storage or demurrage charges using computer or price list.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
IT Consultant
Meteor Trek
Melbourne, VIC
05.2018 - 07.2019
- Modified existing software systems to enhance performance and add new features.
- Helped companies take advantage of current technology to improve business processes and productivity.
- Collected and defined business requirements to create successful roadmaps and implementation plans.
Education
Master of Data Science - Information Technology
RMIT
VIC12.2021
Bachelor of Networking - Information Technology
MIT
VIC11.2017
Skills
- Guest and client satisfaction
- Problem-solving skills
- Requirements analysis and design phases
- Agile work processes
- Critical thinking
- Good work ethic
- Project management
- Friendly, positive attitude
- Supervision & leadership
- Team collaboration
- Product Launches
- Inventory Replenishment
- Inventory Management
- Online platforms
- Shipping
Timeline
ICT Business Analyst
AUSTRALIA LIFENG SPORTS GOODS PTY LTD
10.2023 - Current
ICT Business Analyst
Harris Technology
10.2022 - 09.2023
IT Consultant
Meteor Trek
05.2018 - 07.2019
Master of Data Science - Information Technology
RMIT
Bachelor of Networking - Information Technology
MIT
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