YI ZHENG
Chifley
Summary
I'm an enthusiastic Crew Coach at Hungry Jack's with expertise in customer service and team leadership. Mentored junior staff to enhance skills and promote career advancement. Proficient in cash handling and inventory management, contributing to operational efficiency and a collaborative team culture. Dedicated to delivering outstanding customer experiences.
I also offer strong communication abilities and collaborative mindset, eager to learn and develop in coaching environment. Brings understanding of teamwork principles and basic training techniques. Ready to use and develop leadership and organizational skills in any role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Coach
Hungry Jack's
01.2023 - Current
- Assisted customers with product selection decisions according to individual needs.
- Mentored junior crew members in developing their skillsets while providing them with guidance on career development opportunities.
- Supervised a team of up to 10 crew members in daily activities such as cleaning, stocking, customer service and cash handling.
Retail Worker
Target
11.2023 - 12.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Education
Associate's - Hotel Management
The Hotel School
01.2026
High School Diploma - undefined
Randwick Boys High School
Randwick, NSW01.2024
Skills
- Customer service
- Team leadership
- Time management
- Collaboration
- Innovation
- Inventory management
- Cash handling
- Coaching techniques
- Task delegation
- Feedback delivery
- Staff motivation
Certification
- Completed HSC year 12
- Currently studying an associate's degree in hospitality and tourism
- RSA (Responsible Service Of Alcohol)
LANGUAGES
English: Native/Bilingual
Chinese (Cantonese): Native/Bilingual
Chinese (Mandarin): Limited
Timeline
Retail Worker
Target
11.2023 - 12.2023
Crew Coach
Hungry Jack's
01.2023 - Current
High School Diploma - undefined
Randwick Boys High School
Associate's - Hotel Management
The Hotel School
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