Youssef EL Hassan
Booragoon,WA
Summary
Experienced Operations Manager with over five years in the security industry, specialising in client relations, team leadership, rostering, and business growth. Played a key role in expanding a security firm from two clients to over 20 ongoing contracts. Known for a hands-on approach to daily operations, ensuring seamless service delivery and strong client relationships. Committed to team development, operational efficiency, and maintaining high standards in a fast-paced environment. In addition to my security expertise, I have experience in Work Health and Safety (WHS), serving as the second in command to the WHS advisor at Perth Markets. This role has provided me with in-depth knowledge of WHS laws and regulations, giving me a unique perspective on the safety industry. My combined background in security and WHS enhances my ability to assess risks, ensure compliance, and implement effective safety strategies. I excel in managing client relations, ensuring strong communication and long-term partnerships. My ability to maintain staff morale and foster a positive work environment allows me to build motivated, high-performing teams. I thrive in collaborative settings and work well under pressure, ensuring both operational success and a supportive team culture.
Overview
7
7
years of professional experience
Work History
Compliance Officer & WHS 2IC
Perth Market Group Limited
08.2024 - Current
- Monitoring and Auditing: Conduct regular audits to ensure adherence to compliance policies and procedures
- Monitor business operations and identify potential risks or breaches
- Regulatory Compliance: Stay up to date with laws, regulations, and industry standards relevant to the organization
- Ensure the organization complies with applicable local, state, and federal regulations
- Risk Assessment and Mitigation: Assess potential compliance risks and recommend mitigation strategies
- Implement risk management frameworks and ensure proper documentation
- Reporting and Investigation: Investigate incidents of non-compliance and recommend corrective actions
- Prepare and submit reports to regulatory authorities as required
Manager, Operations & Recruitment
Westsec Services
10.2020 - 01.2025
- Successfully progressed from Security Officer to Operations Manager, overseeing a team of 85+ staff on a 7-day roster
- Directly responsible for scheduling, client liaison, contract negotiation, and staff morale, ensuring seamless operations
- Thrived in diverse work environments, balancing responsibilities from remote work to on-site management and office duties
- Excelled in fostering strong client relationships and maintaining high staff morale, enhancing overall organizational performance
Night Shift Supervisor & Laser Machine Operator/Fabricator
Quality Sheet Metal (QSM)
03.2018 - 12.2020
- Served as Night Shift Supervisor, demonstrating strong leadership in overseeing operational activities
- Laser Machine Operator and Fabricator, showcasing versatility and technical proficiency
Education
High School Diploma -
Australian Islamic College
Perth, WA07-2015
Skills
- Strong Leadership
- Building Client Relationships
- Hands-On Operations Management
- Clear and Friendly Communication
- Quick Thinking & Problem Solving
- Risk management
References
- Jayden Ellenberg, Westsec Services, Head of operations, Jayden@isgsec.com.au, 0404 060 075
- Philip Gal, PMGL, WHS Advisor, pgal@perthmarket.com.au, 0409 531 110
Certificates Licenses
- Cert IV Work Health and Safety, 2025
- Cert II Security Operations, 2020
- Cert III Close protection operations, 2023
- White card, 2020
- First Aid training/certificate, 2023
- Forklift licence, 2018
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Compliance Officer & WHS 2IC
Perth Market Group Limited
08.2024 - Current
Manager, Operations & Recruitment
Westsec Services
10.2020 - 01.2025
Night Shift Supervisor & Laser Machine Operator/Fabricator
Quality Sheet Metal (QSM)
03.2018 - 12.2020
High School Diploma -
Australian Islamic College
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