Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
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Zac Filliponi

Botanic Ridge,VIC

Summary

Experienced Sales Manager with a proven track record at Supagas, excelling in sales strategy development and customer relationship management. Expert in market analysis and CRM implementation, driving team performance to exceed revenue goals. Recognized for fostering client loyalty and enhancing operational efficiency, resulting in significant business growth.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Sales Manager - VIC/NSW

Supagas
Hallam, VIC
01.2023 - 03.2025
  • Developed sales strategies to enhance product visibility and customer engagement.
  • Managed team performance through regular coaching and feedback sessions.
  • Analyzed market trends to identify new business opportunities and customer needs.
  • Coordinated with operations to ensure timely delivery of products to clients.
  • Facilitated training programs for new sales staff on company policies and procedures.
  • Built strong relationships with clients to foster loyalty and repeat business.
  • Implemented CRM systems to track customer interactions and sales activities.
  • Conducted regular sales meetings to align team objectives and strategies effectively.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Created and presented monthly reports to management on sales performance.
  • Collaborated with marketing team to create promotional materials for target customers.

Sales Manager - VIC

Supagas
Hallam, VIC
01.2020 - 01.2023
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Led sales team to achieve monthly targets and drive revenue growth.
  • Developed training programs to enhance team product knowledge and selling techniques.
  • Analyzed market trends to identify new business opportunities and customer needs.
  • Collaborated with marketing to create effective promotional strategies for product launches.
  • Implemented sales processes to streamline operations and improve efficiency across the team.
  • Created and presented monthly reports to management on sales performance.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.

Branch Manager - Mini Bulk Depot

Supagas
Hallam, VIC
01.2018 - 01.2020
  • Managed branch operations and ensured compliance with company policies.
  • Oversaw staff training and development to enhance team performance.
  • Implemented customer service initiatives to improve client satisfaction.
  • Coordinated daily branch activities and maintained efficient workflows.
  • Analyzed sales data and identified opportunities for growth.
  • Developed marketing strategies to attract new customers to the branch.
  • Led team meetings to communicate goals and foster collaboration.
  • Resolved customer complaints promptly while maintaining positive relationships.
  • Managed staff scheduling, hiring and training processes.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Monitored financial performance of the branch on a monthly basis.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Created reports summarizing operational performance metrics for senior management review.

Operations Manager

Liquid Nitrogen Services
Hallam, VIC
01.2010 - 01.2018
  • Streamlined daily operations to enhance efficiency across multiple departments.
  • Managed supply chain logistics to ensure timely product delivery and inventory management.
  • Fostered a collaborative work environment to boost team productivity and morale.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Managed scheduling, training and inventory control.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.

Mini Bulk Dangerous Goods Driver

Liquid Nitrogen Services
Hallam, VIC
01.2008 - 01.2010
  • Transported liquid nitrogen safely to various client locations.
  • Inspected vehicle and equipment for safe operation before each trip.
  • Maintained accurate delivery logs and documentation for compliance.
  • Communicated effectively with dispatch to coordinate delivery schedules.
  • Assisted in loading and unloading liquid nitrogen tanks as needed.
  • Followed all safety protocols while handling hazardous materials on-site.
  • Collaborated with team members to improve delivery efficiency and service quality.
  • Provided excellent customer service during interactions at delivery sites.
  • Resolved customer complaints in a professional manner.
  • Managed paperwork associated with deliveries including invoices, bills of lading, manifests.

Education

Advanced Diploma of Sports Therapy (Physio) -

Australian College of Sports Therapy
Melbourne, VIC
01-2008

Victorian Certificate of Education -

Haileybury College
Keysborough, VIC
01-2005

Skills

  • Sales strategy development
  • Customer relationship management
  • Market analysis
  • Team performance management
  • CRM implementation
  • Sales forecasting

Accomplishments

  • FY 25 VIC sales target exceeds 110%
  • FY 25 NSW sales target exceeds 800%
  • Three direct reports from 2023 to 2025, 100% KPI
  • Continued business growth of 8% or more from 2020 to 2025

Certification

  • Current forklift license
  • Current dangerous goods license
  • Current Victorian driver's license

Affiliations

  • Travel
  • Time with my three children
  • Watching sport
  • Professional field hockey player from 2005 to 2020 in Italy and Melbourne
  • A grade cricket player from 2003 to 2018
  • Sandhurst golf member from 2002 to 2020

Timeline

Sales Manager - VIC/NSW

Supagas
01.2023 - 03.2025

Sales Manager - VIC

Supagas
01.2020 - 01.2023

Branch Manager - Mini Bulk Depot

Supagas
01.2018 - 01.2020

Operations Manager

Liquid Nitrogen Services
01.2010 - 01.2018

Mini Bulk Dangerous Goods Driver

Liquid Nitrogen Services
01.2008 - 01.2010

Advanced Diploma of Sports Therapy (Physio) -

Australian College of Sports Therapy

Victorian Certificate of Education -

Haileybury College

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Zac Filliponi