Summary
Overview
Work History
Education
Skills
Accreditations
Timeline
Generic

Andrea Hall

Melbourne

Summary

Seasoned ISTQB and certified SCRUM Test Manager with 25 years of diverse experience in Utilities, Tertiary Education, Banking, Digital, e-commerce, Government, Retail, Transport, and Insurance sectors in the UK and Australia. Known for dedication to quality testing practices, excels in fostering strong relationships with project teams to tailor testing solutions that align with project requirements in Agile or Waterfall settings. Thrives on challenges and committed to delivering successful outcomes through collaboration with business stakeholders, project teams, vendors, and testing professionals.

Overview

25
25
years of professional experience

Work History

Test Manager

Viva Energy
10.2024 - Current
  • Manage all testing activities for Functional Agile Testing, End to End System Integration, Regression and User Acceptance Testing.
  • Implement test processes that aligned with the Project such as: Risk Based Testing, Defect Triage and Processes, Test Documentation and Testing Standards.
  • Establish benchmarks and metrics to report on testing progress.
  • Preparing Test Plan and Test Summary Report documents.
  • Estimate and schedule test timelines.
  • Lead and manage testing with onsite, offshore and vendor testing resources.
  • Collaborate with project team members and vendors to establish testing processes linked with Business Process and User Story requirements.
  • Estimate test effort and provide Scope and Capacity estimates.
  • Uplift Azure Dev Ops tool with defect standards.
  • Project Mustang: Viva Energy Retail implanting a full HCM ERP suite with Dayforce solution to upgrade and integrate Viva’s people information systems and deliver a highly modern employee and manager experience. The HRIS solution delivers HR capabilities including Recruitment, Payroll, Time and Attendance and Rostering. Including integrations across Banks, SSO, Microsoft Entra ID, Mail, Job Boards, Superannuation, ATO and Payroll files.

Test Manager

Victoria Power Networks, Powercor, Citipower and United Energy
02.2020 - 10.2024
  • Implement uplift of testing standards and processes. Ensure are adhered to within project testers.
  • Preparing Test Strategy, Test Plan and Test Summary Report documents for all test types.
  • Schedule test activities across projects.
  • Estimate on the test effort with project documentation.
  • Ensure timely delivery of testing milestones.
  • Coordinate test team and supervision of day–to-day activities.
  • Mentor test team and train resources.
  • Track and report progress to plan at each testing stage.
  • Facilitate Defect Triages and management of defects.
  • Effective collaboration with relevant project leaders, environment managers, business users and vendors.
  • Escalation point for issues with test related activities.
  • Configure ALM for projects including adding users and access.
  • Provided training and guidance to upskill testers and project team members to testing standards.
  • Train Business on User Acceptance Testing standards and process.
  • Engage with business units to ensure that appropriate user acceptance testing occurs assist with support during user acceptance testing sessions.
  • Projects: 5 Minute, Global Settlements, Metter Standing Data Review and Industry Change Form (MSDR and ICF), Business to Business 3.7 Amendments, 2022 Trial Tariffs, Click Upgrade, Contact Centre Upgrade.

Test Manager

Transurban
07.2017 - 02.2020
  • Provide test leadership for Workday ERP Implementation on Finance Banking / SWIFT, Procurement Workday test streams and Icertis Contract Management phase.
  • Implement Defect Framework, configure ALM functions to support framework, Train all project team members on ALM.
  • Co-ordinate and Facilitate daily defect triages between Transurban, NAB, CBA and Icertis resources.
  • Provide daily updates on defect updates, priorities and issues blocking testing.
  • Facilitated Risk Based Workshops with Finance and Procurement Business Leads to determine risk prioritised testing scenarios and coverage.
  • Provide test estimates to Test Manager on all scope for responsible work streams.
  • Perform detailed analysis of the specification and design documentation to derive test conditions, document the scope of the testing work and provide Test Plan ensuring appropriate coverage across test types and Test Summary Report summarising test result.
  • Ensure testing framework, processes and procedures are adhered to within project team members.
  • Provided training and guidance to upskill testers and project team members to testing guidelines.
  • Ensure project team members are accountable for actions on a daily basis clearing issues for testing.
  • Define requirements for testing environment and ensure test data and components required for testing are provided.
  • Liaise with the Technology division to ensure that environments and data are properly prepared and maintained for testing activities.
  • Engage with business units to ensure that appropriate user acceptance testing occurs assist with support during user acceptance testing sessions.
  • Configure ALM to meet Project Standard requirements, create and manage user ALM accounts.

Test Lead

Department of Environment, Water Land and Planning
06.2016 - 07.2017
  • Write Test Strategies and Mobile test framework, Conduct Planning, Execution and Closure activities, for programs and projects.
  • Perform testing activities that includes writing test strategies, estimating effort, writing and executing scenarios, running test readiness & other quality gate milestone reviews, executing test scenarios, managing defects, and provide test closure reports and other test phase artifacts.
  • Establish and maintain strong, collaborative and productive working relationships with project stakeholders within and external to the Department.
  • Contribute to successful project delivery while maintaining quality standards by liaising with project teams and vendors to ensure the end solutions comply with organisational functional and non-functional requirements.
  • Provide regular status reports to assist management in making informed project delivery decisions.

Test Lead and UAT Lead

RMIT University
09.2015 - 05.2016
  • Define, implement and maintain a practical test framework within the project and course framework project.
  • Create and execute test plans, test scenarios and test scripts for functional, regression, integration, production verification and UAT test types.
  • Provide and update test estimates and test schedules.
  • Write and Execute test scripts and raise defects on ServiceNow platform integration testing involved Deltas from SAMS via ODS to ServiceNow via Real time, SeviceNow to T4 & MyRMIT applications via Web Service.
  • Liaise with key stakeholders including: business users, business analysts, architects and developers to achieve the testing objectives at various stages of the projects.
  • Manage testers tasks, track and report on progress of each test type.
  • Worked with Business Stakeholders to define approach, educate on UAT, write UAT test cases around business process flows.
  • Coordinate and facilitate User Acceptance testing with 40 UAT nominees.
  • Implement defect strategy and manage the defect process across multiple teams and stakeholders.
  • Run defect triage, track, manage and report on defects during fix and retest cycles.
  • Prepare status and test summary reports.
  • Raise risks and escalate blocking issues.

Test Lead / Defect Co-ordinator / Senior Tester

Coles Limited
07.2012 - 09.2015
  • Defect Co-ordinator for OneShop project, upgrade of Point of Sale and Assisted Checkout software and integrated back end systems. Responsible for co-ordinating and facilitating daily defect triage, ensuring alignment between Coles QC and Vendor NCR / Retalix TFS for all logged defects.
  • Co-ordinate and facilitate defect prioritisation with Senior Programme Stakeholders, reporting on defect statistics and producing daily reports, managing ‘showstopper’ defects through to resolution, educating and ensuring test analysts adhere to Defect Standards.
  • Senior Tester for numerous Web / Mobile Device projects. Responsible for Test documentation including strategy / approach, test estimation, writing test cases, managing tasks of test analysts and hands on testing of applications.
  • Test execution of responsive web design sites, e-commerce payment sites, testing across browsers and devices and sites integrating testing with SiteCore CMS tool and 3rd party such as Village tickets via XML feed.
  • End to End testing via XML to Web Services.
  • UAT Test Lead working with Business Development Lead, Business Category Managers, Work stream, Marketing and Store users to educate on UAT, co-ordinate and facilitate UAT.
  • Provide options on direction of UAT with senior business leads and implement the chosen option of business process flow testing.
  • Prioritise UAT scope with business users and write test cases and test summary reports.
  • Team member with the Testing Services team, created testing templates and documents to assist in uplifting the testing competency at Coles.
  • Recruitment of test resources for projects and performed quality assurance checks.
  • Educated Test Managers, Test Analysts, Project Managers, Senior Delivery Analysts and Business users on test processes and procedures.
  • Test Lead on the Quality Center Upgrade project to ALM. Responsible for Test Approach, managing the test effort and co-ordinating UAT and rollout.

Test Lead - Senior Test Analyst / Quality Analyst

Australia Post
01.2010 - 07.2012
  • Core team member on Agile Web Based Project ‘Mail Redirection Online /Change of Address’ as Lead Test Analyst. Involved in all aspects of Agile Delivery including Story Review and Elaboration, Iteration Planning, Estimating with team, Define Iteration Goals, Testing, input to Burndown Charts, Stand-Ups, Retrospectives and Showcases.
  • Integration testing into 5 applications via TIBCO, LDAP, OAM and ID Verification.
  • Implemented process of ensuring UAT was included in the definition of ‘Done’. Working with Business Product Owner to define the scope of UAT testing criteria, timelines, test cases and signoff of stories.
  • Senior Test Analyst in the Regression Support area working with the Regression Support team in the creation and maintenance of SAP CRM and SAP ERP regression suite assets for Automation. Responsible for reporting on Test Case status and Automation creation status.
  • Senior Test Analyst on Unaddressed Mail Co-ordination project. Responsible for updating test cases to requirements, test execution, raise and retest defects. Backfill test manager in absence, report on daily status, facilitate vendor defect triage with Fujitsu, raise issues and resolve with Fujitsu / internal development teams.
  • Integration testing into 3 back end applications via TIBCO and web services. Validation via SQL Scripts.
  • Performed quality assurance checks, ensuring Test Managers and Test Analysts adhered to testing documentation templates, test processes and procedures.
  • Senior Tester on the Quality Center Upgrade project, upgrading Quality Center from v9.2 to v11. Liaised with the external vendor and technology services, responsible for testing effort and ensuring that our environment and business requirements were met.

Lead Test Analyst – Meed Subscription Module Content Management System / Website Upgrade

Emap IT
05.2009 - 09.2009
  • Company Overview: Remotely work for London / Dubai
  • The Meed Subscription / Web upgrade project was implemented to provide a new subscription management module designed to manage subscribed / registered users of the MEED website and printed MEED magazine. The system integrates with an external subscription system and internally developed front end Website. I worked remotely from Melbourne, liaising with Project Management and development team in London with the Business Editorial team in Dubai.
  • Define testing approach for project. Testing approach included agile daily stand up conferences to ensure all teams were updated on issues and status changes as communication was key to successful test iterations.
  • Write, execute and manage test scripts.
  • Provide daily email testing project reports outlining testing progress, issues, risks and defect counts.
  • Manage and train Dubai editorial staff who were assisting with the testing cycle.
  • Raise defects and follow defect procedure through to closure – includes liasing with business and technical representatives to assist with defect fix. Business and technical team were spread across Dubai and London.
  • Remotely work for London / Dubai

Lead Test Analyst – Big Brands Project

Emap IT
07.2007 - 11.2008
  • Company Overview: London
  • The purpose of the Big Brands project was to migrate 10 existing legacy B2B websites to one central target system. The chosen technologies for the new platform were Tridion and Madgex E-Recruitment. My role as the Lead Test Analyst was a mixture of Test and Support Management. This involved implementing testing and support procedures, hands on testing and assisting in the management of internal and external development teams to ensure the business expectations of quality software was delivered.
  • Test Design, Management & Support Management.
  • Liaise with business and Product Managers in order to gain specification details and define scope.
  • Liaise with off site third party vendors (Madgex) regarding new releases, code drops and prioritise their workloads. In addition travel and work at the vendor Madgex office to assist developers testing prior to live release launches.
  • Produce regular project report updates, highlighting risks and issues and test status updates.
  • Organise issue prioritisation meetings with IT and business teams. Ensure internal and external development teams workloads adhered to business priorities.
  • Perform high level presentations and walkthroughs with the business.
  • Create test plans, condition matrices and cases for all testing stages.
  • Co-ordinate, schedule and assist users in UAT Test phase.
  • Test Execution and Reporting.
  • Create and execution of re-usable test scripts for functional and regression tests.
  • Configuration and prepared data within the test environments.
  • End-to-End testing of XML feeds and Web Service testing.
  • Test types included browser compatibility, SEO, functional, Data Migration, Credit Card Payments via Datacash, Subscription Services.
  • Produce test reports analysing coverage and status of testing.
  • London

Principal Test Analyst – Web Solutions Group

Reed Business Information
04.2005 - 06.2007
  • Company Overview: Sutton London & East Grinstead
  • At RBI Europe’s largest B2B publication firm as Lead Tester, I was responsible for the test process on numerous projects outlined below. As the most senior hands tester I needed to not only demonstrate exceptional analytical skills and be totally proficient in all aspects of the end to end software testing ranging from Test Planning, Co-ordination and Reporting to test writing and execution and defect management.
  • Due to my Enthusiastic, flexible and driven attitude whilst at RBI I was awarded the IT STAR award for RBI Value, Passion for Winning.
  • Management & Test Design.
  • Create high quality test, plans and condition matrices from all types of documentation for numerous Web applications.
  • Schedule test execution tasks, outline test environment requirements.
  • Use risk information and business knowledge to prioritise test plans & test execution.
  • Accurately estimating duration and effort required to complete test tasks for both my test projects and others.
  • Undertake peer-to-peer code reviews of colleague’s test plans and test scripts.
  • Manage test team members in all aspects of test activities by defining tasks, prioritise work order, define test approach, and provide training and assistance.
  • Implement standard testing procedures and work with test and management team to continually improve test procedures and processes.
  • Provide test approach training and defect management training to Product Management and Development and Test team members.
  • Manage, co-ordinate and execute UAT phase, ensure issues raised users based in UK, America and Singapore were escalated and resolved on a timely basis.
  • Implement Agile Testing Scrum approach across the test and development team.
  • Test Execution and Reporting.
  • Responsible for the End to End test processes - writes and execute test scripts, raise defects and manage test execution progress.
  • Attend management meetings, advise test progress on all vertical projects, and inform risks and issues accordingly.
  • Conduct regular test meetings including all relevant project parties to ensure issues that impact test cycle are effectively resolved.
  • Report on test progress of 4 testers during all phases testing.
  • Managed the defect management process during project lifecycle, Liaise closely with all members of IT team to ensure quick resolution of issues.
  • Testing including Integration testing, End to End, Exploratory, UAT and Regression testing of: Editorial Administration System – Content Management System, User Subscription Registration system, Site Management tool, XML bulk upload, Use of SQL queries to confirm test results, Integration of FAST & Autonomy search technology into Sites, Data Migration testing, confirm taxonomy and classification of data correctly migrates, SEO, RSS, Blogs via Movable Type, Forum’s, Credit Card Payment via WorldPay, Browser & Operating System Compatibility Testing, Hitbox – website analytics reporting tool, Siverbear Communigator – e-learning online training and 3rd Party Job Recruitment Web Site and CMS system.
  • Sutton London & East Grinstead

Senior Test Consultant - WebInsure Project

Insurance Australia Group / CGU
06.2003 - 03.2005
  • ‘Webinsure Projects’ Web based solution to provide authorised users the ability to raise and maintain quotes, cover notes and policies provided by CGU Insurance through the Sunrise Exchange platform a Java J2EE-based web application owned by third party Telstra.
  • Products included Commercial Insurance, Home Insurance and Private Motor. Front end testing via J2EE web logic application sever incorporating Java Server Pages.
  • Conversion of data from mainframe electronic data interface system and full interface to existing back end system. Project cost approx 9 million.
  • Review business and functional requirements documents, raise issues when functional design contradicts business requirement.
  • Provide coaching and training on an ongoing basis to staff: including test case planning, test execution, as well as providing a sound knowledge of the Web based application and interfaces.
  • Write and Execute test cases to verify requirements; execution included interstate travel to external vendor site - Testing of on-line functions, conversion of data, batch and interfaces.
  • Raise defects and follow defect procedure through to closure – includes liasing with business and technical representatives to assist with defect fix.
  • Managed UAT phase of testing, included Training of Business Users in the web enabled application to be implemented.
  • Creation and update of Manual Regression data sets.
  • Provision of test estimates to provide project testing time-scales, Regularly reporting progress, faults and delays to Project Manager.
  • Test Director 7.6 and Quality Centre 8.0 to store Test Requirements, Test Scripts, Test Labs and track defects.
  • Interface testing into back end system PMS via two broking systems; Sunrise Exchange and Winbeat.
  • Data Conversion testing from 2 Mainframe systems COBAL and FORMWORK.
  • Use of SQL queries to query DB2 database and confirm test results.

Datawarehouse Test Analyst

CGU Insurance
03.2003 - 06.2003
  • Datawarehouse tester of Product Performance Reports. Data consisted of New, Renewed and Lapsed Business and Claims Data Marts. Confirm structured and ad-hoc reports data reconciled with replaced SRG reporting tool.
  • Identify & create valid test conditions derived from requirements documentation.
  • Database queries within Business Objects Web Enabled query Tool and analyse data output.
  • Execute test scripts and raise defects, follow defect process through to completion.
  • Record and report test statistics for test plan phase, build and execution to Test Manager.
  • Data reconciliation differences between SRG & Enterprise Management Reporting systems.

Systems Test Analyst

CGU Insurance
03.2002 - 02.2003
  • The SMP3 FOCUS Project purpose is conversion of existing legacy systems to the chosen software package POLISY. IBM 3270 mainframe system amended to web-based environment using Java, XML and HTML using Oracle DB2 database.
  • Test Planning including: Static review of requirements and test condition documentation.
  • Co-ordinate testers execution during system Baseline project of IBM Mainframe system – regression test suite of existing functionality.
  • Identifying testable requirements, using these to create test conditions.
  • Design and create test cases, requirements & test sets using Mercury Test Director.
  • Provide test estimates for each phase of test schedule assigned.
  • Provide testing direction to testers, programmers & Business Analysts.
  • Training testers and development teams in the use of Test Director Functions applicable to their allocated project tasks.
  • Liaise with out-sourced consultants, business and development teams to ensure delivery within predetermined time scales.
  • Test Execution including: Develop manual test conditions and scripts from business and technical requirements documents.
  • Execution of Test Scripts included: testing through the Web-Enabled Front-End and Object-Oriented Java Risk Engine for navigation, functionality and ease of use, testing mainframe back end system and rating algorithm tests via rating engine tool.
  • Accurate and up to date recording of defect status and reporting on execution status.

Systems Test Analyst

Alliance / HIH Insurance
02.2000 - 03.2002
  • Full system testing of Connect+ Gui based financial ebusiness front-end system interfaced to back end IS2 systems using Oracle DB2 database.
  • HIH was liquidated, conversion testing of all existing IS2 data to the Alliance system Polisy.
  • Assessing the Analysis & Design Specifications, business requirements and other related documentation with the purpose of building a valid testing plan.
  • Liaise with technical & business resources to gain an accurate understanding of requirements, system & data changes.
  • Create valid matrices, scenarios & test cases for End to End Full Life Cycle testing: test includes - EDI interface testing, Data Conversion, EDI Interface using FTP & Batch run processes.
  • Execute Test Cycles, identify and accurately report data and system errors, retest defect fixes.
  • Assisting and training others whilst timely completing individual tasks.

Education

No Degree - Foundation Certificate in Software Testing

BCS ISEB
London United Kingdom

Certified Scrum Master

No Degree - Practical Testing Processes

Plan IT, Testing Management
Melbourne, VIC

Victorian Certificate -

Penleigh and Essendon Grammar School
01.1990

Skills

  • Testing Process management
  • Defect management
  • Integration testing
  • Regression testing
  • Stakeholder management
  • Software development lifecycle
  • Functional testing
  • Quality assurance
  • Training and mentoring
  • Team coordination
  • Quality assurance leadership
  • System testing
  • Quality assurance understanding
  • Team leadership
  • Manual testing
  • User acceptance testing

Accreditations

  • BCS ISEB Foundation Certificate in Software Testing
  • Certified Scrum Master
  • Practical Testing Processes – Plan IT, Test Management Solutions

Timeline

Test Manager

Viva Energy
10.2024 - Current

Test Manager

Victoria Power Networks, Powercor, Citipower and United Energy
02.2020 - 10.2024

Test Manager

Transurban
07.2017 - 02.2020

Test Lead

Department of Environment, Water Land and Planning
06.2016 - 07.2017

Test Lead and UAT Lead

RMIT University
09.2015 - 05.2016

Test Lead / Defect Co-ordinator / Senior Tester

Coles Limited
07.2012 - 09.2015

Test Lead - Senior Test Analyst / Quality Analyst

Australia Post
01.2010 - 07.2012

Lead Test Analyst – Meed Subscription Module Content Management System / Website Upgrade

Emap IT
05.2009 - 09.2009

Lead Test Analyst – Big Brands Project

Emap IT
07.2007 - 11.2008

Principal Test Analyst – Web Solutions Group

Reed Business Information
04.2005 - 06.2007

Senior Test Consultant - WebInsure Project

Insurance Australia Group / CGU
06.2003 - 03.2005

Datawarehouse Test Analyst

CGU Insurance
03.2003 - 06.2003

Systems Test Analyst

CGU Insurance
03.2002 - 02.2003

Systems Test Analyst

Alliance / HIH Insurance
02.2000 - 03.2002

No Degree - Foundation Certificate in Software Testing

BCS ISEB

Certified Scrum Master

No Degree - Practical Testing Processes

Plan IT, Testing Management

Victorian Certificate -

Penleigh and Essendon Grammar School

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