Summary
Overview
Work History
Education
Skills
Timeline
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Andy Lam

Fairfield

Summary

Dynamic customer service professional with experience at Woolworths, adept at resolving complex issues and enhancing customer satisfaction. Proficient in POS systems and cash handling, I excel in mentoring new team members and collaborating across departments to drive brand trust and loyalty. Skilled in Python and HTML, I bring a blend of technical and interpersonal expertise.

Overview

1
1
year of professional experience

Work History

Customer Service Team Member

Woolworths
11.2023 - 05.2025
  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
  • Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
  • Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
  • Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.

Education

Bachelor of Computing Science - Programming And Computer Systems

University of Technology Sydney
Sydney, NSW
04-2028

High School Diploma -

Fairvale Highschool
Fairfield, NSW
12-2023

Skills

  • POS system operation
  • Cash handling
  • Customer service
  • Python 4 years experience
  • HTML and CSS 4 years experience
  • Java 2 years experience
  • C and C 1 years experience
  • Bash 1 years experience
  • Sufficient in Microsoft Word, Spreadsheet, PowerPoint

Timeline

Customer Service Team Member

Woolworths
11.2023 - 05.2025

Bachelor of Computing Science - Programming And Computer Systems

University of Technology Sydney

High School Diploma -

Fairvale Highschool

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Andy Lam