Beenish Munawar
Melbourne
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Team Member
Urban Outfitters
04.2022 - 02.2024
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Achieved consistent positive feedback from customers due to exceptional listening skills that led to successful problem resolution.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Elevated customer retention rates through exceptional problem-solving skills and personalized support.
- Handled day-to-day customer contact via phones, faxes, and emails.
Customer Service Assistant
Pull & Bear
10.2020 - 02.2022
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
Customer Service Team Member
Giordano
05.2018 - 08.2020
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered prompt service to prioritize customer needs.
- Contributed to company growth by identifying areas of improvement in customer service processes and implementing effective solutions.
Picker Packer
Amazon DXB2 CEVA-1 Fulfillment Center
01.2016 - 03.2018
- Scanned packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
Education
Bachelor of Science - Business Management
University Bolton Ras Al Khaimah
United Arab Emirates 02.2022
Skills
- POS System Operation
- Cash Handling
- Customer Focus
- Customer Service
- Customer inquiries
- Payment Processing
- Complaint Handling
- Inquiry management
- Management collaboration
- Call flow maximization
- Customer Complaint Resolution
Timeline
Customer Service Team Member
Urban Outfitters
04.2022 - 02.2024
Customer Service Assistant
Pull & Bear
10.2020 - 02.2022
Customer Service Team Member
Giordano
05.2018 - 08.2020
Picker Packer
Amazon DXB2 CEVA-1 Fulfillment Center
01.2016 - 03.2018
Bachelor of Science - Business Management
University Bolton Ras Al Khaimah
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