Byron Webb
Summary
Dynamic Optical Dispenser with a proven track record at OPSM, excelling in customer satisfaction through personalized eyewear solutions and expert lens fitting. Strong communication and teamwork skills foster collaboration with optometrists, ensuring optimal visual outcomes. Committed to enhancing client loyalty by resolving issues promptly and training new staff effectively.
Optical professional with focus on delivering precise eyewear fitting and adjustments. Consistently enhances patient satisfaction through skilled use of optical tools and effective communication. Known for strong team collaboration and adaptability to evolving workplace demands.
Overview
21
21
years of professional experience
Work History
Optical Dispenser
OPSM
03.2011 - Current
- Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
- Provided support to store management by assisting with staff training, ensuring that new hires were knowledgeable of products and services offered.
- Collaborated with optometrists to ensure accurate prescription fulfillment and optimal visual outcomes for customers.
- Assisted coworkers with complex cases, sharing expertise in lens materials, coatings, tints, and other optical options available to suit specific requirements.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Conducted thorough frame adjustments to guarantee comfortable fit and proper alignment of eyewear for customers.
Thai Cook
Spice Noodle Bar
02.2004 - 03.2011
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
Education
Certificate IV - Digital Arts And Media
TAFE
Newcastle, NSW02-2002
High School Certificate -
The Entrance High School
The Entrance Rd, Long Jetty NSW 226112-2000
Skills
- Communication and interpersonal skills
- Sales and upselling aptitude
- Visual acuity testing
- Scheduling appointments
- Product knowledge expert
- Optical terminology
- Lens fitting expertise
- Frame adjustment mastery
- Teamwork and collaboration
- Attention to detail
- Optical product knowledge
Timeline
Optical Dispenser
OPSM
03.2011 - Current
Thai Cook
Spice Noodle Bar
02.2004 - 03.2011
Certificate IV - Digital Arts And Media
TAFE
High School Certificate -
The Entrance High School
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