Hussein Al Zaidy
Summary
I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Moreover, I am proficient in customer service practices. I ensure to delivery dedicated customer service with knowledge of service delivery and proven multitasking abilities. Finally, I am always committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Team Member
Officeworks Auburn
09.2021 - Current
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
- Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
Traffic Controller
T&S Traffic Management
03.2022 - 02.2023
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow bat for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
Warehouse Worker/ Customer Service Team Member
Centre Com Auburn
05.2022 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
Bachelor Of Computer Science (Honours) -
UTS
Ultimo, NSW2026
Diploma of Information Technology -
UTS College
Ultimo, NSW2023
High School Certificate -
Al-Faisal College
Auburn, NSW2020
Skills
- POS System Operation
- Cash Handling
- Customer Service
- Punctual
- Immediate Task Memorisation
- Time Management
Languages
Arabic
References
To be provided upon request
Timeline
Warehouse Worker/ Customer Service Team Member
Centre Com Auburn
05.2022 - 11.2022
Traffic Controller
T&S Traffic Management
03.2022 - 02.2023
Customer Service Team Member
Officeworks Auburn
09.2021 - Current
Bachelor Of Computer Science (Honours) -
UTS
Diploma of Information Technology -
UTS College
High School Certificate -
Al-Faisal College
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