Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ilona Dimitriadis

Student
Adelaide,SA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

8
8
years of professional experience
1
1
year of post-secondary education

Work History

Sales/Customer Service Specialist

Telstra Shop
Adelaide, SA
09.2012 - 01.2013
  • Provided primary customer support to internal and external customers.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Processed customer service orders promptly to increase customer satisfaction.

Corporate Mail Sorter (mail Sorting Centre)

Converge Pty Ltd (Subsidiary Of ANZ Bank)
Melbourne, VIC
03.2012 - 05.2012
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Reviewed incoming mail for proper date, postage and barcode scans.
  • Scanned incoming pieces, logging and uploading information into mail-tracking system to support resolution of future inquiries.
  • Evaluated mail trays to determine proper placement.
  • Maintained clean and organized mail room to promote safety and efficiency.
  • Proved successful working within tight deadlines and a fast-paced environment.

Debt Collections Officer

Dun & Bradstreet
Melbourne, VIC
09.2011 - 01.2012
  • Answered customer questions regarding accounts.
  • Identified accounts with overdue payments and found solutions to help bring loan to current status.
  • Arranged for repayment or established repayment schedules based on customers' financial situations.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Documented customer payment interactions and account statuses for future reference.
  • Verified compliance with relevant laws, regulations and best practices related to customer account management.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.

Customer Service Officer

AHPRA
Melbourne, VIC
03.2011 - 07.2011
  • Assisted call-in customers with questions and orders.
  • Responded to customer calls and emails to answer questions about products and services.
  • Completed data entry to record call notes, suggestions and questions.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.

Debt Collections Officer

Esanda (Subsidiary Of ANZ Bank)
Melbourne, VIC
01.2011 - 03.2011
  • Maintained daily, weekly and monthly collection and metric goals.
  • Answered customer questions regarding accounts.
  • Increased collection of outstanding payments within personal finance department as individual contributor in collections process.
  • Identified accounts with overdue payments and found solutions to help bring loan to current status.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Achieved performance goals on consistent basis.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Arranged for repayment or established repayment schedules based on customers' financial situations.

Sales Advisor/Sales/Customer Representative

Telstra Store
Melbourne, VIC
02.2008 - 12.2010
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Demonstrated features, answered questions and offered solutions.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Responded to in-person and telephone requests for information about company offerings.

Retail/Boost Beverage Maker

Boost Juice Bars
Melbourne, VIC
12.2006 - 01.2008
  • Utilized POS to process orders swiftly
  • Utilized multiple store blenders to make drink orders within short timeframes in order to maintain customer satisfaction
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Resolved problems, improved operations and provided exceptional service.
  • Applied effective time management techniques to meet tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Skilled at working independently and collaboratively in a team environment.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Managed time efficiently in order to complete all tasks within deadlines.

Waiter/Beverage Attendant

Cervo Resturaunt
Melbourne, VIC
07.2007 - 10.2007
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Greeted new customers, discussed specials, and took drink orders.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Informed customers about daily and seasonal specials.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.

Debt Collection Officer

Westpac Bank
Adelaide, SA
02.2005 - 05.2005
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved performance goals on consistent basis.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Documented customer payment interactions and account statuses for future reference.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Responded to customer inquiries and provided detailed account information.

Education

High School Diploma -

Mitchell Secondary College
Wodonga, VIC
02.2003 - 11.2003

Associate of Applied Science - Academic And Professional Communication

Curtain University
Open University Australia
08.2023 - 11.2023

Skills

Excellent written and oral communication

Customer Relations

Telephone etiquette

Creative problem solving

Order fulfilment

Money handling abilities

POS systems expert

Retail store support

Technical Support

Account management

Complaint resolution

Good communication skills

Service standard compliance

Timeline

Associate of Applied Science - Academic And Professional Communication

Curtain University
08.2023 - 11.2023

Sales/Customer Service Specialist

Telstra Shop
09.2012 - 01.2013

Corporate Mail Sorter (mail Sorting Centre)

Converge Pty Ltd (Subsidiary Of ANZ Bank)
03.2012 - 05.2012

Debt Collections Officer

Dun & Bradstreet
09.2011 - 01.2012

Customer Service Officer

AHPRA
03.2011 - 07.2011

Debt Collections Officer

Esanda (Subsidiary Of ANZ Bank)
01.2011 - 03.2011

Sales Advisor/Sales/Customer Representative

Telstra Store
02.2008 - 12.2010

Waiter/Beverage Attendant

Cervo Resturaunt
07.2007 - 10.2007

Retail/Boost Beverage Maker

Boost Juice Bars
12.2006 - 01.2008

Debt Collection Officer

Westpac Bank
02.2005 - 05.2005

High School Diploma -

Mitchell Secondary College
02.2003 - 11.2003
Ilona DimitriadisStudent