Janeeta Kumar

Identify, implement and maintain person-centred strategies to assist Customers to remain in employment

Develop and review individually tailored job plans outlining specific activities and assistances

Support Customers in the workplace as well as weekly contact with Customers leading up to and when they gain employment

Liaise with Centrelink, healthcare providers and other community organisations to address areas where further support is required to achieve sustainable employment

Undertake associated administration and record keeping in JobReady Live, job seeker files and the Department's IT database to ensure that files meet relevant guidelines and accreditation requirements

Maintain and strengthen employer relationships as a representative of uLaunch

Promote uLaunch services to leverage relationships for repeat business

Ensuring all KPI's are met including outcomes and conversion targets

Accurately documenting, recording and maintaining detailed case notes and progress reports in accordance with department guidelines

Monitoring all ongoing support claims for payment as well as collecting outcome claims evidence from clients and/or employers

Negotiating and intervening with employers where a change in employment conditions is required  Providing a high quality and personalised method of support to the participants in both the Post Placement and Ongoing Support phases

Liaising with Site managers and Compliance managers to ensure all participants requiring additional support are smoothly transitioned over to ongoing support

Engaging with and building relationships with clients who have significant mental health and physical barriers and providing tailored assistance

Collaborating with clients and developing individualised plans to best support their independence, goals, needs and employment

Engaging with the wider community and building strong, sustainable relationships to facilitate the needs and goals of the clients on the caseload

Liaise with community based organisations to ensure better access for people with disabilities and create opportunities and participation

Assist clients to obtain sustainable employment by placing them into activities such as training, education, work experience and non-vocational assistance

Provide tailored individual post placement and on-going support to clients and employers

Effectively manage a caseload of 150 jobseekers by providing support and direction

Monitor and negotiate individual employment pathways to maximise employment outcome

Monitor and arrange ESAt's, JSCI updates and job seeker information

Source sustainable employment opportunities for jobseekers by undertaking reverse marketing and cold canvassing to obtain suitable vacancies

Ensuring compliance with the Department of Human Services and company guidelines by completing appropriate documentation

Participate in individual, site and team meetings and conferences

Ensuring daily, monthly and quarterly targets and KPI's are closely monitored and met

Communicating with customers via online chat, often assisting multiple customers simultaneously  Upholding and maintaining the privacy of customer accounts

Maintaining strong scorecard results in a KPI driven environment

Building strong relationships with customers in order to effectively resolve queries and offer tailored solutions

Customer sales and retentions

Bereavement Support

Resolving customer complaints and prevention of Ombudsman escalations

Operating a range of software applications and systems

Effective time management – respecting the customers time whilst meeting business demands