Jasmine Schmitt
Ballina,NSW
Summary
At Gloria Jeans, I significantly enhanced customer satisfaction by adeptly resolving product and service issues, leveraging my proficiency in POS system operation and exemplary customer service skills. I played a key role in mentoring new hires, contributing to their rapid onboarding and confidence, and collaborated effectively with teams to elevate customer trust and satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Team Member
Gloria Jeans
01.2023 - 01.2025
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
- Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
Education
Ballina Coast High School - Year 11
Ballina, NSWSkills
- POS system operation
- Cash handling
- Customer focus
- Customer service
- Payment processing
- Customer inquiries
- Product knowledge
- Problem resolution
Timeline
Customer Service Team Member
Gloria Jeans
01.2023 - 01.2025
Ballina Coast High School - Year 11
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