Summary
Overview
Work History
Education
Skills
References
Certificates And Awards
Timeline
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Jenna-wade Alexander

Townsville,QLD

Summary

Dynamic Administration Officer at Ardor College with proven expertise in regulatory compliance and data management. Recognized for enhancing student enrollment processes and maintaining accurate records. A trustworthy professional with exceptional communication skills, dedicated to fostering strong relationships and ensuring operational excellence. Committed to achieving organizational goals with a proactive approach.

Overview

15
15
years of professional experience

Work History

Administration Officer

Ardor College
Townsville , QLD
08.2024 - Current
  • Managed daily administrative operations to ensure smooth office functionality.
  • Handling incoming and outgoing phone calls, managing correspondence, preparing documents and reports, and maintaining office and education supplies.
  • Assisting with the student enrollment process and managing student records.
  • Managing students' progress and attendance, and providing assistance and support when required.
  • Ensured the accuracy of student records by maintaining and updating data within the RTO's Management System.
  • Ensured compliance with regulatory standards, including AVETMISS reporting, to maintain operational integrity.
  • Processed tuition fees and invoices with precision, while preparing comprehensive monthly banking and income reports to support financial operations.
  • Facilitated clear and professional communication with students, employers, trainers, and stakeholders to ensure seamless coordination.
  • Coordinated training events and work placements.

Senior Stylist

Little Foxie Hair Studio
12.2020 - 02.2024
  • Working closely with salon owner Helen, on the opening of Little Foxie Hair Studio
  • Coordination and co management
  • Managing the day to day running of the salon floor
  • Building and maintaining a stable client portfolio
  • Educating clients on retail products or services
  • Hitting KPI'S and salon goals
  • Completing sales and data entry, with the use of EFT transactions
  • In salon education trainer
  • Using all skills obtained and needed for a senior hair stylist
  • Maintaining stock control levels and orders
  • Wedding/ special occasion styling travel and in salon
  • Social media and promotions
  • Editorial photo shoots
  • All aspects of a senior hair stylist job, performing cutting, colouring and styling and finishing techniques

Senior Stylist

Unsurpassable Hair & Makeup
10.2014 - 01.2020
  • Recipient of a Brisbane Hair Expo award for pre done futuristic, awarded second place in 2015
  • Collaborating with makeup artists and photographers at an in salon photo shoot
  • Personal consults with clients to design a custom style that compliments face shapes and skin tones, along with their lifestyle
  • Promoting in salon services and educating my client on home hair care that will benefit the client
  • Training events required for in salon products, Matrix, Olaplex, Evo, Sachajuan, Mr Smith, Brazilian blowout
  • Range of colouring techniques highlights/ lowlights, soft colour blends to mat grey coverage. Personalised ombre and balayage techniques and colour removal and colour correction services
  • Providing high stand of clientele service to achieve customer satisfaction, generating solid rapport with referral customer base
  • Creating modern up styling techniques, special occasions, formal, wedding styles and editorial styles
  • Maintaining and receiving stock levels and reports
  • Teaching & assisting fellow staff with new techniques as the salon trainer
  • Executing day to day duties, along with the opening and closing procedures
  • Salon coordination and co management

Senior Stylist

Katie Why Hair
10.2012 - 11.2014
  • All aspects of men's and women's cutting techniques
  • In salon education on salon products Redken, Nak, GKMBJ, Wella, keratin smoothing complex
  • Chemical straightening and anti-frizz smoothing services
  • Creating and managing a loyal clientele following with customer referrals
  • The operations of opening/closing salon and day to day management with salon apprentice

Stylist

Blue Banana Hair and Spa
11.2010 - 10.2012
  • Education seminars and training courses on salon product ranges Wella.
  • Sebastian. Brazilian blowout smoothing. Redken, Dermalogica and Napoleon
  • Periods and Great Lengths extensions
  • Special occasion styling
  • Napoleon perdis make up course.
  • Great Lengths Extension specialist. One on one consultation with clients regarding placement and colour match. The placement and removal of Great Lengths
  • Maintaining and receiving stock levels with date entry
  • In salon wedding coordinator receiving and managing wedding quotes and bookings including travel for hair and makeup
  • Assist Trainer and educator
  • Sydney Hair Expo and education events 2012
  • The Open and closing operations. Settlement and reports

Education

High School Diploma -

Thuringowa State High School
Townsville, QLD
12-2007

Certificate III -

hairdressing

Great Lengths Hair Extensions -

Editorial certificate -

Skills

  • Customer service and communication skills
  • Office administration
  • Data management
  • Student enrollment
  • Coordination skills
  • Problem solving
  • Communication skills
  • Attention to detail
  • Office management
  • Regulatory compliance
  • Team collaborating
  • Bubbly personality
  • Trustworthy
  • Actively listening, verbal, and non-verbal
  • Professional with a strong can-do attitude
  • Social media content

References

  • Helen Downs, Owner of Little Foxie Hair Studio, 07 3399 4980 / 0419 662 091, helen@littlefoxiehairstudio.com.au
  • Kirby Kirk, Former employee of Unsurpassable Hair, 0402 509 598
  • Karina Miller, Owner of Katie Why Hair Studio, 0427 886 601

Certificates And Awards

  • Certificate III hairdressing
  • Great Lengths Hair Extensions
  • Editorial certificate, second place Brisbane Hair awards
  • Napoleon perdis makeup application and consultation certificate

Timeline

Administration Officer

Ardor College
08.2024 - Current

Senior Stylist

Little Foxie Hair Studio
12.2020 - 02.2024

Senior Stylist

Unsurpassable Hair & Makeup
10.2014 - 01.2020

Senior Stylist

Katie Why Hair
10.2012 - 11.2014

Stylist

Blue Banana Hair and Spa
11.2010 - 10.2012

High School Diploma -

Thuringowa State High School

Certificate III -

hairdressing

Great Lengths Hair Extensions -

Editorial certificate -

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Jenna-wade Alexander