Jessica LEYSHAN
Bairnsdale,Vic
Summary
Results-focused individual dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Hairdresser
Mirror Image Hair Design
04.2010 - Current
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Educated customers on products to maximize benefits.
- Mixed pigments and used proper techniques to achieve desired color.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Answered over numerous phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Recorded notes for future reference about customer preferences and services delivered.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Organized sales area and work station to showcase products and boost sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Processed payments, entering sales in register for prompt customer service.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Pharmacy Clerk
Amcal Pharmacy
04.2020 - 06.2020
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Counted and labeled prescriptions with correct item and quantity.
- Re-stocked shelves with prescribed medications and health care products.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Stocked shelves with medications and other pharmacy items for consistent availability.
Hairdressing Apprentice
Rikki Jo
05.2008 - 04.2010
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Maintained regular client list and successfully handled walk-in customers.
- Developed creative techniques to provide clients with latest hairstyles.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Answered telephone calls to provide information and schedule new appointments.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Educated customers on products to maximize benefits.
- Entertained children during cuts to allow guardians to fully focus on appointment services.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
Bakery Worker
Waterview Bakery
07.2008 - 11.2008
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Developed strong rapport with customers and created positive impression of business.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
- Used utensils and equipment to portion, wrap and display bakery items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Certificate III - Hairdresser
Headmaster Academy
11.2010
Bairnsdale Secondary College
12.2008
Skills
- Service Coordination
- Customer Needs Assessment
- Customer Experience
- Hair Extensions
- Chemical Applications
- Service Promotions
- Complex Problem-Solving
- Service Quality
- Cash Register Operations
- Staff Management
- Salon Management
- Payment Transactions
- Workflow Efficiency
- Build Customer Relationships
- Staff Development
- Customer Interaction
Timeline
Pharmacy Clerk
Amcal Pharmacy
04.2020 - 06.2020
Hairdresser
Mirror Image Hair Design
04.2010 - Current
Bakery Worker
Waterview Bakery
07.2008 - 11.2008
Hairdressing Apprentice
Rikki Jo
05.2008 - 04.2010
Certificate III - Hairdresser
Headmaster Academy
Bairnsdale Secondary College
Similar Profiles
Dominique PiazzaDominique Piazza
Makeup Artist at Mirror Mirror Hair BoutiqueMakeup Artist at Mirror Mirror Hair Boutique
Ragon CliftonRagon Clifton
Hairstylist at Mirror Mirror House Of HairHairstylist at Mirror Mirror House Of Hair
Michael WilsonMichael Wilson
Receptionist at Mirror Image SalonReceptionist at Mirror Image Salon