KELLY VU
Canberra,ACT
Overview
5
5
years of professional experience
Work History
Food and Beverage Attendant
Trippas White Group
09.2023 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
- Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
- Conducted quality checks on food items before serving them to guests, ensuring consistency in taste and presentation standards were met every time.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Monitored food and beverage supplies, assisting with restocking when needed.
FRONT OF HOUSE WAITSTAFF
OMI Canberra Centre
06.2023 - 10.2023
- Ensured food safety and sanitation standards were met at all times, resulting in a clean and safe dining environment
- Maintained a professional, friendly attitude and appearance at all times, resulting in repeat customers and positive feedback from management
- Demonstrated excellent multitasking abilities, managing a high-volume of orders and customer service tasks during peak hours
- Collaborated with kitchen staff to ensure orders were prepared in a timely manner with the highest quality standards
- Processed payments accurately and efficiently, resulting in minimal errors in transactions
- Prepared tables for guests prior to their arrival, including setting up table linens and silverware
- Demonstrated excellent customer service skills to ensure all guests had an enjoyable dining experience
- Provided knowledgeable and courteous service, resulting in positive reviews from customers.
WAITRESS SUPERVISOR
Vincents Noodle House
11.2022 - 04.2023
- Demonstrated a strong work ethic, resulting in being promoted to shift supervisor after 1 month
- Maintained a professional, friendly attitude and appearance at all times, resulting in repeat customers and positive feedback from management
- Ensured food safety and sanitation standards were met at all times, resulting in a clean and safe dining environment
- Demonstrated excellent multitasking abilities, managing a high-volume of orders and customer service tasks during peak hours
- Collaborated with kitchen staff to ensure orders were prepared in a timely manner with the highest quality standards
- Effectively communicated with customers to ensure accuracy of orders
- Developed a comprehensive knowledge of menu items and specials, allowing for more accurate and efficient order taking
- Proven ability to handle customer complaints effectively
- Completed opening and closing checklist to ensure smooth restaurant operations.
WAREHOUSE EMPLOYEE
MAGNA Exteriors GmbH - MLC Kandel
06.2019 - 08.2022
- Prepared orders for shipment by picking, packing and labeling merchandise
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Checked packages and merchandise for damage and notified vendors
- Worked in the production area with machines.
Education
Technical Diploma -
Europa Gymnasium Wörth am Rhein
12.2021
Skills
- Excellent Customer Service
- Ability to Work Under Pressure
- Expert Problem Solving
- Teamwork
- Effective Time Management
- Adaptability
- Fast Learner
- Leadership Skills
- Workflow Coordination
- Documentation and Control
- Inventory management
- POS System Operation
Languages
German
Cantonese
Vietnamese
Timeline
Food and Beverage Attendant
Trippas White Group
09.2023 - Current
FRONT OF HOUSE WAITSTAFF
OMI Canberra Centre
06.2023 - 10.2023
WAITRESS SUPERVISOR
Vincents Noodle House
11.2022 - 04.2023
WAREHOUSE EMPLOYEE
MAGNA Exteriors GmbH - MLC Kandel
06.2019 - 08.2022
Technical Diploma -
Europa Gymnasium Wörth am Rhein