Kyle Borg
Marsden Park,New South Wales
Summary
Adept at enhancing customer satisfaction, demonstrated through a proven track record at Bunnings Warehouse, where I resolved product and service issues efficiently, boosting trust and satisfaction. Skilled in POS System Operation and exceptional at customer relations, I've significantly contributed to process improvements and achieved consistent positive feedback including multiple service excellence awards, earned through many positive customer reviews and submitted feedback.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Customer Service Team Member
Bunnings Warehouse
Marsden Park
05.2023 - Current
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Expedited order processing to ensure timely deliveries and reduce wait times for customers.
- Contributed to company growth by identifying areas of improvement in customer service processes and implementing effective solutions.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Achieved consistent positive feedback from customers due to exceptional listening skills that led to successful problem resolution.
- Processed customer service orders promptly to increase customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Efficiently organised and negotiated extreme high value orders and gave expert advice to aid in customer satisfaction.
- solely organised and followed through with customer repairs and provided a hasty and reasonable decision for the benefit of both parties.
Fresh Produce Team Member
Coles Group
Carmel Village NSW
03.2023 - 05.2023
- Enhanced customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Streamlined inventory management through meticulous sorting and organizing of fresh produce items.
- Participated in ongoing training programs to continually enhance product knowledge and improve customer service skills.
- Cultivated strong relationships with suppliers, ensuring consistent availability of high-quality produce at competitive prices.
- Boosted sales by creating eye-catching displays and strategically merchandising fresh produce products.
- Educated customers on seasonal offerings, promoting the benefits of locally sourced produce and organic options when available.
- Provided outstanding customer service, addressing inquiries regarding product selection, storage tips, and cooking recommendations.
- exchanged views with the chairman of board in relation to future improvement and alterations with stocking and presentation
Customer Service Cashier
Dan Murphys
Kellyville
10.2022 - 02.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Used customer suggestion and tastes to professionally and elegantly surmise the best fitting product.
Education
High School Diploma -
Rouse Hill High School
Rouse Hill12.2022
Certificate III - Live Production And Entertainment
Rouse Hill High School
Rouse Hill12.2021
Skills
- POS System Operation
- Cash Handling
- Customer Focus
- Customer Service
- Customer Complaint Resolution
- Complaint Handling
- Customer inquiries
- Stock management
- Advenced product knowledge
- Problem Resolution
- Sales expertise
- Customer Relations
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Documented and resolved inaccuracies within repair processes which led to resolving major issues with booking and delivery of product.
Additional Information
I have detailed and deep knowledge and understanding of technological products and items through dedicated personal research into a variety of fields including but not limited to videography, audio devices, computer science and workings, achieved security specialist title, handheld devices, television and display technologies, gaming and an extensive array of other fields in the technological and entertainment space.
I pride myself on my ability to coherently and personally connect to customers and serve to their needs with poise and expertise. I thoroughly enjoy collaborating with other team members and find myself willing and eager to learn and fill in gaps in knowledge, especially when confronted by someone or something that could vastly improve my understanding and ability to properly explain and aid in customer satisfaction.
Timeline
Customer Service Team Member
Bunnings Warehouse
05.2023 - Current
Fresh Produce Team Member
Coles Group
03.2023 - 05.2023
Customer Service Cashier
Dan Murphys
10.2022 - 02.2023
High School Diploma -
Rouse Hill High School
Certificate III - Live Production And Entertainment
Rouse Hill High School