Lucee Arnica Go
Hornsby,NSW
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Optical Dispenser
Bupa Optical
01.2021 - Current
- Maintained customer satisfaction with forward thinking strategies on addressing customer needs and resolving concerns.
- Fostered strong relationships with customers through follow-up communications that ensured satisfaction, encouraged repeat business, or provided additional support if any concerns arose post purchase.
- Contributed to increased sales by effectively promoting optical products, services, and special offers to customers.
- Assisted in reducing wait times by promptly processing eyewear orders with accuracy and attention to detail.
- Contributed to overall store success by assisting with visual merchandising, display maintenance, and inventory management tasks when needed.
- Demonstrated expertise in various lens types, coatings, materials, and designs to provide comprehensive education for customers during their selection process.
- Communicated with suppliers regarding back orders availability, future inventory and special orders.
- Purchased or requisitioned supplies to facilitate timely delivery of services.
Endodontic Dental Assistant
Hornsby Endodontic Practice
01.2020 - 11.2020
- Successfully assisted Endodontist by performing four-handed dentistry and other chairside duties.
- Supported Endodontist during complex endodontic surgeries, ensuring successful treatment results.
- Entered patient data into computer system, adhering t strict patient privacy laws and maintaining high level of accuracy.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared patient X-rays and images for review by dentist.
- Improved patient satisfaction with gentle chairside manner and empathetic approach to care.
- Promoted a team-oriented atmosphere by assisting colleagues when needed, fostering positive working relationships among staff members.
Pharmacy Assistant
Chemist Warehouse
08.2019 - 01.2020
- Provided superior service by actively engaging with customers, listening attentively to their needs and answered product questions with up-to-date knowledge of sales and store promotions.
- Assisted customers in selecting over-the-counter medications and health care products.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Received incoming supplies and stocked in correct locations.
- Organised store merchandise racks and displays to promote and maintain visually appealing environment.
Production Line Leader
Tismor Health & Wellness
03.2019 - 07.2019
- Followed good manufacturing processes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Implemented safety protocols to minimize workplace accidents, ensuring a secure environment for all team members.
- Prioritized employee safety to reduce incidents.
- Maintained high-quality standards by closely monitoring production line outputs and identifying areas for improvement.
- Completed logs and reports to document detailed information on production, spoilage, and departmental maintenance needs.
- Supervised production staff of 6 to 10.
Education
Bachelor of Science - Radiologic Technology
Wesleyan University - Philippines
Philippines06.2017
Associate of Science - Radiologic Technology
Wesleyan University - Philippines
Philippines 05.2016
Skills
Communication and Interpersonal Skills
Sales and upselling aptitude
Administrative Functions
Supply and Equipment Ordering
Inventory Management
Timeline
Optical Dispenser
Bupa Optical
01.2021 - Current
Endodontic Dental Assistant
Hornsby Endodontic Practice
01.2020 - 11.2020
Pharmacy Assistant
Chemist Warehouse
08.2019 - 01.2020
Production Line Leader
Tismor Health & Wellness
03.2019 - 07.2019
Bachelor of Science - Radiologic Technology
Wesleyan University - Philippines
Associate of Science - Radiologic Technology
Wesleyan University - Philippines
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