Mady Dato
Pagewood
Summary
Experienced customer service assistant with a proven ability to enhance customer satisfaction and service quality. Skilled in problem-solving, multitasking, and communication, resulting in improved client experiences. Enthusiastic team player committed to contributing to team success and fostering a supportive and efficient work environment.
Experienced with fostering nurturing and educational environments for young children. Uses effective communication techniques to build strong relationships with children and families. Knowledge of developing age-appropriate activities that promote overall growth and well-being.
Overview
5
5
years of professional experience
Work History
Childcare Educator
Little Genius Cottage
11.2024 - Current
- Guide children's learning and development through engaging activities and structured play.
- Implement educational programs that enhance cognitive and social skills in young learners.
- Collaborate with parents to create personalized development plans for each child.
- Address behavioral challenges with effective strategies, fostering a positive environment.
- Contribute to a nurturing atmosphere, promoting emotional and physical well-being.
- Design and execute age-appropriate learning activities that foster cognitive development, while mentoring children through crucial developmental stages.
Customer Service Assistant
Top Juice
05.2023 - 09.2023
- Deliver excellent customer service, ensuring high satisfaction and swift problem resolution.
- Collaborate with team to enhance service quality, achieving notable client satisfaction rates.
- Learn new skills quickly, applying them to boost daily task efficiency and productivity.
- Streamline order processing to reduce wait times through effective multitasking.
- Address customer concerns empathetically, fostering a superior service experience.
Customer Service Assistant
BabySafe Eastern Suburbs
05.2020 - 05.2023
- Efficiently managed daily tasks, enhancing service quality and customer satisfaction.
- Adapted to flexible schedules, including nights and holidays, ensuring continuous support.
- Cultivated a friendly and respectful environment, fostering positive customer interactions.
Customer Service Assistant
Stylz Hair
09.2021 - 06.2022
- Guided purchasing decisions by explaining product benefits, boosting sales.
- Resolved customer inquiries swiftly, enhancing satisfaction and loyalty.
- Maintained accurate customer data, improving service efficiency.
- Suggested additional products post-sale, increasing repeat business.
- Collaborated with team to exceed customer service goals, achieving high satisfaction rates.
- Fostered positive client relationships through attentive service, product expertise and effective problem-solving, enhancing the overall salon experience.
Education
Completed Year 12 -
St Spyridon College
Maroubra, NSW09.2024
Skills
- Customer Service
- Communication
- Teamwork
- Organization
- Time Management
- Problem Solving
- Sales
- Adaptability
Timeline
Childcare Educator
Little Genius Cottage
11.2024 - Current
Customer Service Assistant
Top Juice
05.2023 - 09.2023
Customer Service Assistant
Stylz Hair
09.2021 - 06.2022
Customer Service Assistant
BabySafe Eastern Suburbs
05.2020 - 05.2023
Completed Year 12 -
St Spyridon College
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