Maria Houben
Yarrabilba,QLD
Summary
Dynamic and results-oriented professional with extensive experience in customer service and sales, notably as a Shop Owner at 2B~Dazzle. Excelled in product presentation and cash handling, significantly enhancing customer satisfaction and loyalty. Demonstrated strong leadership in training staff and managing operations, contributing to a substantial increase in store revenue.
Overview
20
20
years of professional experience
Work History
Cafe Worker
Domain Cottage Cafe
05.2010 - 08.2024
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
- Trained new cafe workers in sales, customer service, and safety.
Shop Owner
2B~Dazzle
11.2004 - 03.2009
- Complete set up and opening off new store
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Increased store revenue through effective product merchandising and targeted marketing campaigns.
- Managed day-to-day business operations.
Education
High School Diploma -
Huishoud School
Weert The NetherlandsSkills
- Product presentation
- Cash handling proficiency
- Display case merchandising
- Point of sale system
Languages
Maori
Elementary
Dutch
Native or Bilingual
German
Limited Working
Timeline
Cafe Worker
Domain Cottage Cafe
05.2010 - 08.2024
Shop Owner
2B~Dazzle
11.2004 - 03.2009
High School Diploma -
Huishoud School
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