Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Katoa

Edmondson Park,NSW

Summary

An independent, self-driven, and passionate individual with a strong work ethic, currently seeking casual or part-time employment. Eager to apply enthusiastic and adaptive skills to the workplace, bringing a high level of organization and dependability. Throughout experience, successfully managed multiple priorities with a positive attitude. Additionally, possesses a willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Stores Person

BigW DC
01.2020 - 10.2023
  • Receive orders from Big W stores all around Australia and making sure they were packed safely and loaded into trucks VIA Electric Pallet Jack Machine and 3 Wheel - Electric Forklift
  • Managed inventory levels to ensure accurate stock counts
  • Created and maintained a database of parts and products, ensuring accurate records and timely delivery
  • Coordinated the delivery of goods to various customers, ensuring on-time delivery with minimal delays
  • Oversaw the daily loading and unloading of goods, ensuring that all items are accounted for and stored correctly.

Call Centre Agent

GTEK Solutions
11.2018 - 12.2019
  • Developed customer service protocols that improved call resolution time
  • Resolved customer complaints in a timely and satisfactory manner
  • Handled high-volume of customer inquiries in a professional and timely manner, resulting increases in customer satisfaction ratings
  • Developed scripts and processes to improve customer service efficiency and reduce response times.

Retail Clerk

Kmart
10.2017 - 11.2018
  • Collaborated with other retail staff to ensure all customer needs were met in a timely manner
  • Performed cashier duties in a high-volume retail environment, processing up to 100 transactions per shift
  • Assisted in the training of new retail staff.

Education

RSA & RCG -

Hospitality And Tourism School

Higher School Certificate -

All Saints Catholic College

Diploma - Nursing Midwifery

TAFE NSW
Wetherill Park, NSW
10.2025

Skills

  • Communication Skills
  • Ability to work in a team environment
  • Multitasking Skills
  • Time Management Skills
  • Strong Critical Thinking Skills
  • Goal-oriented mindset
  • Excellent Written and Verbal Communication

Timeline

Stores Person

BigW DC
01.2020 - 10.2023

Call Centre Agent

GTEK Solutions
11.2018 - 12.2019

Retail Clerk

Kmart
10.2017 - 11.2018

RSA & RCG -

Hospitality And Tourism School

Higher School Certificate -

All Saints Catholic College

Diploma - Nursing Midwifery

TAFE NSW

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Michelle Katoa