Nicolle Roach
Port Macquarie,NSW
Summary
Proven leader and skilled problem-solver, I excelled as Assistant Venue Manager at Flower Hotel Group, enhancing customer satisfaction and fostering repeat business through top-notch service and effective team management. Expert in booking management and maintaining high safety standards, I drove operational excellence and strategic improvements, ensuring competitive service offerings.
Overview
9
9
years of professional experience
Work History
Assistant Venue Manager
Flower Hotel Group
03.2015 - Current
- Resolved any operational challenges that arose during events by implementing effective problem-solving techniques quickly and efficiently.
- Enhanced customer satisfaction by providing top-notch service and addressing concerns promptly.
- Oversaw facility maintenance tasks to ensure a clean, safe, and aesthetically pleasing environment for guests at all times.
- Cultivated strong relationships with clients, leading to repeat business and referrals.
- Monitored inventory levels for essential supplies, avoiding stockouts during peak times or high-demand events.
- Evaluated employee performance regularly, identifying areas for improvement and providing constructive feedback for professional development.
- Analyzed data on past events to identify trends informing future strategy adjustments or improvements in service offerings based on market demand changes.
- Continuously updated knowledge of industry best practices through attending relevant conferences or workshops to ensure the venue''s offerings remained current and competitive.
- Trained and supervised staff, fostering a team-oriented approach to ensure exceptional guest experiences.
- Coordinated with vendors for seamless delivery of services during events, resulting in positive feedback from guests.
Education
Skills
- Booking Management
- Health and safety
- Team Management
Timeline
Assistant Venue Manager - Flower Hotel Group
03.2015 - Current
Blayney High School - ,
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