Noha Chebbou
Summary
Goal-oriented education support worker caring with students of different learning levels and backgrounds. Always ready to step in and positively impact student's learning or teacher wellbeing with timely support. Reliable in maintaining orderly spaces and preparing daily materials.
Overview
18
18
years of professional experience
Work History
Optical Dispenser
Luxottica Retail
04.2009 - 11.2019
- Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
- Provided support to store management by assisting with staff training, ensuring that new hires were knowledgeable of products and services offered.
- Collaborated with optometrists to ensure accurate prescription fulfillment and optimal visual outcomes for customers.
- Assisted coworkers with complex cases, sharing expertise in lens materials, coatings, tints, and other optical options available to suit specific requirements.
- Educated clients on proper eyewear care techniques, prolonging the lifespan of their glasses or contact lenses.
- Kept up-to-date with industry trends, attending seminars and training sessions to continuously improve product knowledge and expertise.
- Enhanced sales performance by establishing rapport with customers and addressing their concerns effectively.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Provided exceptional customer service, consistently receiving positive feedback from clients regarding their shopping experience.
- Managed appointment scheduling efficiently while minimizing wait times for customers seeking consultations or adjustments.
- Assisted in inventory management, conducting regular stock checks and updating the database accordingly.
- Conducted thorough frame adjustments to guarantee comfortable fit and proper alignment of eyewear for customers.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
Retail Assistant
Rebel Sport
01.2007 - 03.2009
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
Employee/Assistant Manager
McDonald's
01.2003 - 01.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Squash Instructor
Epping Squash Centre
01.2002 - 11.2004
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Promoted classroom safety, collaboration, and best practices.
- Communicated student progress to parents and guardians for collaborative approach to educational goals.
Education
Certificate IV in Education Support - Education Support Worker
Adapt Education
Brisbane QLD 08.2024
Diploma Od Children's Services - Child Care
NMIT
Melbourne11.2008
High School Diploma -
Epping Secondary
Melbourne, VIC12.2006
Skills
- Communication and Interpersonal Skills
- Sales and upselling aptitude
- Visual acuity testing
- Scheduling appointments
- Product Knowledge Expert
- Insurance billing procedures
- Multifocal Lens Knowledge
- Eye Health Awareness
- Lens Fitting Expertise
- Frame Adjustment Mastery
- Customer Service
- Retail Sales
- Frame Repair
- Patient History Documentation
- Children's eyewear
Timeline
Optical Dispenser
Luxottica Retail
04.2009 - 11.2019
Retail Assistant
Rebel Sport
01.2007 - 03.2009
Employee/Assistant Manager
McDonald's
01.2003 - 01.2007
Squash Instructor
Epping Squash Centre
01.2002 - 11.2004
Certificate IV in Education Support - Education Support Worker
Adapt Education
Diploma Od Children's Services - Child Care
NMIT
High School Diploma -
Epping Secondary
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