Pypah Neal
Atherton,QLD
Summary
Diligent Desired Position with solid foundation in banking operations and customer relationship management. Communicated effectively with clients to provide tailored financial solutions and contributed to process improvements. Demonstrated analytical thinking and problem-solving skills in fast-paced environment.
Overview
5
5
years of professional experience
Work History
Customer Banking Specialist
CBA
11.2024 - Current
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
Warrant Officer Class 2
Cadets
09.2019 - 03.2024
- I joined Cadets in 2019 and went up through the ranks and finished as a Warrant Officer class 2
- I was in charge of 40 cadets, made sure they had everything they need, taught classes, did the administration, was in charge of emails and helped lead their annual field exercise in Townsville
Team Member
KFC
08.2020 - 05.2021
- I greeted customers, addressed customer inquiries, accepted payment from customers and made changes as necessary
- I cleaned and organised the sale floor in accordance to the company merchandising standard and set up promotional displays and signage to increase sales
- Greeted customers, interacted with customer, performed cleaning duties such a washing, sanitising and basic cleaning, money handling and learnt good customer engagement
Education
High School -
Atherton State High School
AthertonSkills
- Data processing
- Cash handling and management
- Branch operations
- Financial reporting
Timeline
Customer Banking Specialist
CBA
11.2024 - Current
Team Member
KFC
08.2020 - 05.2021
Warrant Officer Class 2
Cadets
09.2019 - 03.2024
High School -
Atherton State High School
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