Tianna Simpson
Melbourne,Australia
Summary
A dedicated and accomplished hospitality professional with a track record of progressive career growth within the industry. Extensive experience in management roles, demonstrating exceptional leadership, team-building and operational skills. This year, I have taken a step back from managerial duties to focus on my education and am seeking employment to coincide with my current university roster.
Overview
6
6
years of professional experience
Work History
Host / Receptionist
Circus Nightclub (Good Company Bar Group)
07.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Restaurant Manager
Bar Bambi
12.2023 - 07.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Assistant Venue Manager
Electric Bar (Good Company Bar Group)
01.2021 - 07.2023
- Assisted in recruiting, training, and supervising staff to provide exceptional service
- A total of 25 bartenders and floor staff and 20 security guards
- Proactively identified and resolved operational challenges to ensure the venue ran smoothly and efficiently
- Supported the professional development of staff members through training, coaching, and performance evaluations
- Ran weekly operations meetings with upper management to report on weekly figures, KPIVs, and upcoming events
- Maintained license regulations and kept venue and amenity compliant with health codes
Bar Supervisor
Electric Bar (Good Company Bar Group)
12.2020 - 01.2021
- Worked to maintain the high standard of speed and service
- Helped with the designing of cocktails for new seasons menus
- Led a team of K2 bartenders to ensure exceptional customer experience
- Worked closely with and providing general support to the Venue Manager.
Bar Manager
Poof Doof (Chasers Nightclub)
08.2018 - 04.2020
- Assisted in staff rostering and product ordering
- Set up cash floats as well as closing off POS systems at the close of business
- Ensuring setting up and packing down responsibilities are fully completed, including cleaning and till reconciliation.
Education
Diploma of Community Services
Swinburne University of Technology
Melbourne, VIC11.2025
Skills
- Critical thinking and problem solving
- Leadership Skills
- Customer Service
- Ability to Work Under Pressure
- Effective Time Management
- Attention to Detail
References
- Anthony Drew, Good Company Bar Group, drew@goodcompanybargroup.com.au, 0400538432
- Nick Russian, Bar Bambi, nick@barbambi.com.au, 0414613585
- Aaron Owen, Chasers Nightclub, aaron@boutique.com, 0405385027
Timeline
Host / Receptionist
Circus Nightclub (Good Company Bar Group)
07.2024 - Current
Restaurant Manager
Bar Bambi
12.2023 - 07.2024
Assistant Venue Manager
Electric Bar (Good Company Bar Group)
01.2021 - 07.2023
Bar Supervisor
Electric Bar (Good Company Bar Group)
12.2020 - 01.2021
Bar Manager
Poof Doof (Chasers Nightclub)
08.2018 - 04.2020
Diploma of Community Services
Swinburne University of Technology
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